LiftyMe Privacy Policy

Last updated: 5 July 2026

LiftyMe ("we", "us") operates the LiftyMe cost-sharing carpool app (the "App"). This policy explains what we collect, how we use it, and your choices. By using the App you agree to this policy.

Information we collect

Account details - your name, phone number, email, and password (stored only as a secure one-way hash).
Identity verification - the closed-network ID you submit to give lifts (corporate, university, or government reference). We store the reference and its verification status, not full identity documents.
Location - your device's approximate and precise location, used to set your pickup point, show the map, and match you with people travelling your way. Location is used only while you are using the App; we do not track you in the background.
Ride activity - lifts you offer or request, pickup/drop points, trip status, and trip history.
Vehicle details (drivers) - car model, number plate, and fuel efficiency, used to compute the cost-share and shown to riders you are matched with.
Payments - trips are paid through a third-party payment processor. Card and UPI credentials are entered with and held by the processor; we do not store your full card or UPI details. We keep a record of trip payments and refunds.
Ratings & reports - post-trip star ratings and any reports or blocks you submit about other members.

How we use your information

To create and secure your account and sign you in.
To verify eligibility to give lifts within your closed network.
To match riders and drivers, calculate pickup points, and compute the cost-share fare.
To process trip payments and refunds through our payment processor.
To keep the community safe - reviewing reports, acting on blocks, and preventing misuse.
To operate, maintain, and improve the App.

Sharing

When a lift is arranged, limited details are shared between the matched rider and driver (name, rating, pickup point, and the driver's car model and number plate) so the ride can take place. We share data with service providers who host our servers and database and who process payments on our behalf, and where required by law. We do not sell your personal information.

Location permission

The App requests location permission to provide its core function - matching you with rides near you. You can deny or revoke this permission in your device settings; you can still enter a starting point manually, but nearby matching will be limited.

Data retention and deletion

We keep your account and ride data while your account is active. You can delete your account and personal data at any time from the App (Profile → Account & security → Delete account) or by following the steps at /delete-account. On deletion, your personal details are erased and your phone number is freed for re-registration; anonymised trip records (route, fare, date, with no information identifying you) may be retained for up to 24 months where needed for the other party's history and for tax, legal, and anti-fraud obligations.

Children

The App is not intended for users under 18.

Your rights

You may access, correct, or delete your personal data. To exercise these rights, use the in-app controls or contact us at the address below.

Terms

Your use of the App is also governed by our Terms of Service.

Contact

Questions about this policy or your data? Email support@liftyme.com.